Privacy Policy

1. Introduction

NannyLinkup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, phone number, and whether you're registering as a family or a nanny.
• Profile Information:
  • For families: Family details, children's ages, childcare needs, location, preferences, and photos you choose to upload.
  • For nannies: Professional qualifications, experience, skills, certifications, availability, pay rate, location, references, preferences, and photos you choose to upload.
• Identity Verification: Government-issued ID, address verification, and background check information for nannies.
• Communication: Messages, reviews, and feedback you exchange with other users or our customer support team.
• Payment Information: Credit card details, banking information, and billing addresses for payment processing.
• Survey Responses: Information you provide when completing surveys or questionnaires.

2.2 Information We Collect Automatically

When you use our Platform, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and browser type.
• Usage Information: Pages viewed, time spent on pages, links clicked, search queries, referring/exit pages, date/time stamps, and user interactions.
• Location Information: Approximate location derived from IP address and precise location (with your consent) for matching purposes.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Background Check Providers: Criminal history, identity verification, and reference verification for nannies.
• Social Media Platforms: When you connect your social media accounts or use social media features integrated with our Platform.
• Payment Processors: Transaction information and payment confirmation.
• Other Users: Reviews, ratings, and feedback about you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services:
  • Facilitating matches between families and nannies
  • Processing payments and transactions
  • Enabling communication between users
  • Enhancing, improving, and developing new features
  • Analyzing usage patterns and trends
• Safety and Security:
  • Verifying user identities
  • Conducting background checks
  • Detecting and preventing fraud, abuse, and security incidents
  • Ensuring compliance with our Terms of Service
• Communication:
  • Responding to your inquiries and support requests
  • Sending administrative messages and service updates
  • Providing promotional offers, newsletters, and marketing communications (with your consent)
• Legal Compliance: Complying with applicable laws, regulations, legal processes, or governmental requests.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: When you create a profile, certain information is visible to other users to facilitate matching and communication. For families, this includes family details, childcare needs, and location. For nannies, this includes qualifications, experience, skills, availability, and location.
• Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, background checks, data analysis, email delivery, hosting, customer service, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information to protect the safety, rights, property, or security of NannyLinkup, our users, or others, and to detect, prevent, or address fraud or security issues.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage practices
• Employee training on data protection

In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities as required by applicable law.

6. Your Rights and Choices

6.1 Account Information

You can update, correct, or delete your account information at any time by logging into your account settings. If you cannot access certain information or need assistance, please contact us using the information provided at the end of this Privacy Policy.

6.2 Communication Preferences

You can opt out of receiving promotional emails by following the unsubscribe instructions provided in the emails or by contacting us directly. Even if you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Platform.

6.4 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we currently do not respond to Do Not Track signals.

6.5 Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we might have any information from or about a child under 18, please contact us immediately.

As our service involves childcare, families may provide information about their children, including ages, interests, schedule, and special requirements. This information is used solely for the purpose of matching families with appropriate nannies and is treated with the highest level of security and confidentiality.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Platform after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

NannyLinkup, Inc.
Email: privacy@nannylinkup.com
Phone: 551-247-4222